Terms & Conditions of Sale

These Terms and Conditions of Sale (“Sales Terms”) provide you with information about NVW Ltd and the legal terms and conditions (“Terms”) on how we sell any of the Products (“Products”), which apply to any sales or services provided by us to you through our various channels of sales, including the website (https://www.nvwjewel.com/ ) (“Website” or “Site”) and any associated mobile or digital applications.

These Terms are the contract (“Contract”) between us for the sale of Products to you, the individual placing an order (“you”). Please read them carefully and make sure you understand them fully, before finalising your purchase. Kindly note that you will be asked to agree to our Terms and Conditions before placing an order. Where you do not accept these Terms and Conditions in full, you do not have permission to place an order with us or access the contents of this website and should cease using it immediately.

Please do not hesitate to contact us at studio@nvwjewel.com should you have any questions.

You should print a copy of these Terms or save them to your computer for future reference.

We reserve the right to amend these Terms at any time. We may revise these Terms as they apply to your order to reflect changes in relevant laws or regulatory requirements. Every time you wish to order Products, it is your responsibility to review our Terms to ensure you understand our Terms at the time of purchase.

About NVW

We are  NVW Ltd  (“We” or “Us” or “Our”) a company registered in England and Wales. Our company registration number is 09970752 and our registered office is 19 Margaret Street, London, W1W 8RR.

You can contact us by emailing us at  studio@nvwjewel.com. If we have to contact you, we will do so by email at the email address provided by you in your order or contact you via phone should we have a number on file.

You must be 18 years or over to place an order with us.

Orders

Our shop pages will guide you through the steps you need to take to place an order with us. Please take the time to read and check your order before confirmation.

After you place an order, you will receive an email from us acknowledging that we have received your order. Our acceptance of your order will take place by sending you an email that confirms your order and the delivery details (“Order Confirmation”). The Contract between us will only be formed when we send you the Order Confirmation.

We may be unable to accept your order, which could be due to the product being out of stock, because we cannot meet your requested delivery date, because of an error in the price or description on our website, because we may not be able to deliver to your destination or because we cannot verify delivery or payment information you have supplied. Should this be the case we will inform you of this by email and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible.

Whilst we make every effort to provide an accurate description and image of the product stock on our website and any printed collateral, these are illustrative only and it may be that the scale and colours shown are different in the photos than in real life. We do not give any guarantee or warranty as to the accuracy of the stock to those displayed on the website.

Not every product displayed on our e-commerce site is available for immediate purchase.

Should a product be available on our website, this piece will indeed be shoppable through the site and will ship within 7 working days, excluding delivery times. At the ‘bag’ level, the product will indicate if it is made to order. Made to order products have a lead time of approximately 4-8 weeks depending on the product.

NVW reserves the right to change the products offered for sale on the Website at any time and without notice.

Quantity limits may apply on certain orders. We reserve the right to refuse orders exceeding a certain number of authorised products at any moment in time without prior notice.

On delivery, the insurance liability for the product will be transferred to you.

Bespoke and Personalised Products

Please contact us with your request for personalisation of products and we will let you know whether it will be possible, along with an estimated lead-time and quote.

If we produce any products to measurements received by you or are providing resizing or engraving services, you are responsible for ensuring that the measurement and engraving instructions are correct.

We reserve the right to withhold or refuse acceptance of any order for personalised products.

Please contact us for bespoke enquiries.

All sales of products that have been personalised or otherwise made to your bespoke specifications are final and cannot be cancelled, returned or refunded.

Prices

The prices payable for our Products are quoted on our website in GBP£, EUR€ and USD$, depending on your location. For purchases in the UK, value added tax (VAT) is shown at the bag level and checkout.

The GBP£ prices for clients shopping in the UK on the website are VAT inclusive. For international clients, prices published at product level reflect zero rate VAT for international export and VAT will be deducted at checkout. However, import duties and local taxes will be applicable on delivery for international shipments. All import duties and local taxes are your responsibility. If you need any assistance or advice on shipping in or outside the UK, then please contact us at studio@nvwjewel.com

We accept most major credit and debit cards. All Credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. You may also pay by direct bank transfer and products will be shipped once payment has cleared. Please note that any fees for bank transfers are at the cost of the buyer. Please contact us at studio@nvwjewel.com for all enquiries regarding bank transfers.

We reserve the right to change prices for our products listed on the website at any time and without notice.

Delivery & Returns

Please see our Delivery and Return page for more information.

Repairs

Every repair is reviewed on a case-by-case basis. Please contact us as soon as you notice your product being damaged with a picture of the item. Depending on the nature of the damage and who may have been at fault, we will arrange a return for you and carefully assess the product upon receipt.

We will repair your item free of charge if it is a manufacturing or material defect. Please note cracking, plating wear (including rhodium or ruthenium plating), chipping or scratching of precious and semi-precious are not considered as manufacturing defects.

We will not be liable for loss of an item, damage caused by accidents, inappropriate use or wear and tear.

Please refer to our sizing and care guide for more information on how to look after your jewellery.

Intellectual Property Rights

All Intellectual Property Rights in or arising out of or in connection with the products (other than Intellectual Property Rights in any materials provided by you) shall be owned by us.

We shall be entitled to claim authorship for and shall be the owner of Intellectual Property Rights created in the course of supplying the Goods.

This clause shall survive termination of the Terms & Conditions.

Data Protection

Detailed information on how your Personal Data are processed and your rights can be found in our Privacy Policy, the provisions of which shall apply to this Terms & Conditions.

Limitation of Liability

Nothing in this Terms & Conditions shall limit or exclude our liability for:
(a) death or personal injury cause by its negligence, or the negligence of its employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation; or
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or any other liability which cannot be limited or excluded by applicable law.
Subject to the above clause, we shall not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Terms & Conditions.
Subject to the first clause, our total liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Terms & Conditions shall be limited to 100% of the total Charges paid under the Contract.

This clause shall survive termination of the Terms & Conditions.

General

Force majeure

Neither you or us shall be in breach of the Terms & Conditions nor liable for delay in performing, or failure to perform, any of its obligations under the Terms & Conditions if such delay or failure result from an event or circumstance that is beyond our reasonable control, including without limitation, acts of God, flood, drought, earthquake, or other natural disaster, terrorist attack, war, riots, fire, strikes.

Entire agreement

The Terms & Conditions constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, proposals, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

Waiver

A waiver of any right or remedy under the Terms & Conditions or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach of default. A failure or delay by you or us to exercise any right or remedy provided under the Terms & Conditions or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other remedy.

Severance

If any provision or part-provision of the Terms & Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Terms & Conditions.

Notices

Any notice given to a party under or in connection with the Terms & Conditions shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its address last communicated to the other party (in any other case); or sent by email at the last known email address. Our email address shall be studio@nvwjewel.com . Any notice or other communication shall be deemed to have been received: if delivered by hand, on signature of a delivery receipt or at the time the notice is left at the proper address; if sent by pre-paid first class post or other next working day delivery service, at 9am on the second Business Day after posting or at the time recorded by the delivery service; or, if sent by email, at 9am on the next Business Day after transmission.

Third party rights

Unless it expressly states otherwise, the Terms & Conditions does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Terms & Conditions.

Governing law

The Terms & Conditions, and any dispute or claim (including non-contractual disputes of claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England.

Jurisdiction

We and you both irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Terms & Conditions or its subject matter or formation.